Diplomacy is a mindset, while tact is a strategic approach to communication. In this course, communications professor Tatiana Kolovou explores the benefits of using tact and diplomacy in workplace interactions. She guides you through four common workplace scenarios, providing coaching on how to navigate challenging situations with confidence and professionalism.
Emphasizing key skills like authenticity, empathy, and active listening, Tatiana illustrates their importance through real-world examples, stories, and insights. By practicing these skills both at work and in your personal life, you can develop the ability to handle difficult conversations with grace and build stronger, more resilient relationships.
Course Completion Certificate Available on Passing Final Quiz.
- Manager: John Wesley B .
Practicing empathy means making an effort to understand another person’s perspective. When workplaces foster empathetic communication, individuals feel valued, comfortable expressing themselves, and secure in their environment. This makes empathy a key factor in a company’s overall success. In this course, communication expert Sharon Steed explores the fundamentals of empathetic communication and provides practical strategies for handling difficult conversations. Get ready to enhance your communication skills to build stronger one-on-one connections and improve team dynamics.
Course Completion Certificate Available on Passing Final Quiz.
- Manager: John Wesley B .
Asking the right questions is a powerful tool for communication, problem-solving, and personal growth. This course, Asking the Right Questions, explores the principles behind crafting impactful questions, identifying when and how to ask them, and using active listening to enhance conversations. You’ll learn to differentiate productive questions from unhelpful ones, recognize the right moments to ask yourself key questions, and understand how questioning fosters growth in others. The course also covers when to avoid "why" questions, how to practice and refine your questioning skills, and how to determine the next best question to ask. By the end, you'll gain practical techniques to make your conversations more insightful, action-driven, and engaging.
Course Completion Certificate Available on Passing Final Quiz.
- Manager: John Wesley B .
Listening is a vital skill, whether you're interviewing for your first job or leading a Fortune 500 company. Yet, surprisingly few professionals have received formal training in effective listening. In this course, communications experts Tatiana Kolovou and Brenda Bailey-Hughes guide you through assessing your current listening abilities, identifying common challenges (like distractions!), and developing strategies to enhance your listening skills. By improving your ability to listen, you can become a more effective colleague, mentor, and friend.
Course Completion Certificate Available on Passing Final Quiz.
- Manager: John Wesley B .
The course covers the following topics:
• Introduction to Negotiation • Negotiation myths busted • BATNA • ZOPA • Aspiration point • Reservation point • Types of negotiation • What to do during negotiation • Slicing the pie • Frequently asked questions • Barriers to agreement • Advanced scenarios
Course Completion Certificate Available on Passing Final Quiz.
- Manager: John Wesley B .
The course covers the following topics:
• What is communication • Need for written communication • Scenario 1 • Structured written communication • Scenario 2 • Different types of structured communication • How to structure a document
Course Completion Certificate Available on Passing Final Quiz.
- Manager: John Wesley B .
The course covers the following topics:
• Introduction • Preparing the content • Managing nervousness • Body language • Handling questions • Utilising visual aids • Dealing with mistakes • Planning checklist
Course Completion Certificate Available on Passing Final Quiz.
- Manager: John Wesley B .
The course covers the following topics:
• Introduction • What is crucial conversation • How do people usually handle crucial conversations • 7 skills to handle crucial conversations • Start with heart • Master my story • State my path • Learn to look • Make it safe • Explore others path • Move to action
Course Completion Certificate Available on Passing Final Quiz.
- Manager: John Wesley B .
The course covers the following topics:
• Introduction • What is storytelling • The four Ps of storytelling • What is corporate storytelling • How to use storytelling in leadership
Course Completion Certificate Available on Passing Final Quiz.
- Manager: John Wesley B .